How to Get Your HELB Clearance in Kenya: A Step-by-Step Guide

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By Selija Achaya

Getting a Higher Education Loans Board (HELB) clearance is a critical requirement for any student who has received financial aid from the board in Kenya. The clearance certificate is essential when applying for jobs, scholarships, or further education. However, the process of obtaining a HELB clearance can be confusing and time-consuming, especially for students who are not familiar with the requirements and procedures.

To begin with, students who have received financial aid from HELB are required to clear their loans before they can obtain a clearance certificate. This means they must have repaid the full loan amount, including any interest and penalties that may have accrued. Alternatively, they can apply for loan rescheduling or consolidation to make the repayment process more manageable. Once the loan is fully repaid or rescheduled, the student can apply for the clearance certificate.

The application process for a HELB clearance involves several steps, including filling out an online application form, attaching the necessary documents, and paying the required fees. The documents required include the clearance form, a copy of the national ID or passport, and a copy of the academic transcripts. The clearance form must be signed and stamped by the relevant authorities, such as the university’s finance office or the HELB offices. After submitting the application, the student must wait for a few days to receive the clearance certificate, which will be sent via email or collected from the HELB offices.

Understanding HELB Clearance

What is HELB Clearance?

HELB clearance is a certificate issued by the Higher Education Loans Board (HELB) to confirm that a student has fully repaid their student loan or is not a beneficiary of the loan. This certificate is mandatory for all graduates who received loans from HELB and are seeking employment or further studies.

The process of obtaining HELB clearance involves submitting an application to HELB, which is then reviewed and verified by the board. Once the application is approved, the clearance certificate is issued to the applicant.

Importance of HELB Clearance

HELB clearance is important for graduates who received loans from HELB because it is a requirement for employment and further studies. Most employers and higher education institutions in Kenya require applicants to provide a HELB clearance certificate.

Failure to obtain a HELB clearance certificate can result in penalties and legal action. Graduates who do not obtain the certificate may also face challenges accessing credit facilities and other financial services.

Eligibility Criteria for HELB Clearance

Who Needs to Apply?

Any student who has received a loan from the Higher Education Loans Board (HELB) in Kenya needs to apply for HELB clearance. This clearance is mandatory for any student who has completed their studies and intends to apply for a job or further studies. Failure to obtain the clearance will result in the student being blacklisted by the board, which can have serious consequences.

Qualifications for Applying

To qualify for HELB clearance, the student must have met the following criteria:

  • Completed their studies: The student must have completed their studies and received their degree or diploma from a recognized institution in Kenya.
  • Repaid their loan: The student must have repaid their loan in full, including any interest that may have accrued during the repayment period.
  • No outstanding obligations: The student must not have any outstanding obligations to the board, such as penalties or fines for late payments.
  • No legal issues: The student must not have any legal issues with the board or the government of Kenya.

Once the student has met all of the above criteria, they can apply for HELB clearance by filling out the necessary forms and submitting them to the board. The clearance process usually takes a few weeks, and the student will be notified once their clearance has been processed.

Overall, obtaining HELB clearance is an important step for any student who has received a loan from the board and wishes to pursue their career or further studies. By meeting the eligibility criteria and submitting the necessary forms, the student can ensure that they are in good standing with the board and avoid any negative consequences that may arise from non-compliance.

The HELB Clearance Process

Preparation Steps

Before applying for a HELB clearance certificate, you have to ensure that you have cleared all your outstanding loan balances. It is also advisable to confirm with the Higher Education Loans Board (HELB) if you have any pending penalties or interests on your loan.

The next step is to obtain a clearance application form from the HELB offices or download it from their official website. Ensure that you fill in all the required details accurately and attach all the necessary supporting documents.

Application Submission

Once you have filled in the application form and attached all the required documents, you can submit your application to the HELB offices. It is advisable to keep a copy of the application form and the supporting documents for your own records.

To apply for a HELB clearance certificate, you will need to provide the following documents:

  • National ID or passport
  • HELB loan statement
  • HELB clearance application form
  • Proof of payment of any outstanding loan balances
  • Any other supporting documents as may be required by HELB

Ensure all the documents provided are valid and up-to-date. Any discrepancies or incomplete information may delay the processing of your clearance certificate.

HELB Clearance Certificate

Obtaining the Certificate

To obtain a HELB clearance certificate, one must first ensure that they have fully paid their Higher Education Loans Board (HELB) loan. Once the loan is fully paid, the applicant can proceed to apply for the clearance certificate.

The application process can be done online through the HELB portal or in person at the HELB offices. The applicant will be required to fill out an application form and provide their personal details and loan repayment information.

After submitting the application, the clearance certificate will be processed within five working days. The applicant can then collect the certificate from the HELB offices or have it delivered to their preferred address.

Verification and Authentication

HELB clearance certificates are often required by employers, institutions of higher learning, and other organizations as proof of loan repayment. To ensure the authenticity of the certificate, it is important to verify it with the HELB offices.

Verification can be done online through the HELB portal or in person at the HELB offices. The applicant will be required to provide their clearance certificate number and personal details for verification.

Once the certificate is verified, the applicant can proceed to authenticate it. Authentication is done by the Ministry of Foreign Affairs for certificates intended for use outside Kenya.

Dealing with Loan Repayment

Repayment Options

When it comes to repaying your HELB loan in Kenya, there are several options available. The most common repayment option is through monthly instalments. This can be made through various channels such as mobile banking, bank deposits, or online payments. It’s important to note that failure to make timely repayments can result in penalties and even legal action.

Another repayment option is through voluntary payments, which can be made at any time regardless of whether you are in school or not. This option can help reduce the total amount of interest paid over the life of the loan.

Loan Repayment Status

To check your loan repayment status, visit the HELB website and log in to your account. Check your loan balance, repayment schedule, and any penalties or interest accrued. Keep track of your loan repayment status to avoid late repayments.

Common Issues and Solutions

Delays in Clearance

One of the most common issues faced by students when seeking HELB clearance is delays in the clearance process. This can be due to various reasons, such as incomplete documentation, errors in loan statements, or a backlog in processing. To avoid delays, students should ensure that they have all the necessary documentation and that their loan statements are accurate and up-to-date. They should also submit their clearance applications well in advance of the deadline to allow for any unforeseen delays.

Discrepancies in Loan Statements

Another issue that students may encounter when seeking HELB clearance is discrepancies in their loan statements.

This can occur when the loan statements do not match the amounts that the student has actually received or when there are errors in the calculation of interest or penalties. To resolve these discrepancies, students should carefully review their loan statements and compare them to their records of loan disbursements. They should also contact HELB to report any errors or discrepancies and to request corrections to their loan statements.

Overall, students can avoid many common issues when seeking HELB clearance by being proactive and diligent in their preparations. By ensuring that they have all the necessary documentation, submitting their applications in a timely manner, and carefully reviewing their loan statements, they can minimize the risk of delays or other complications and obtain their clearance in a timely and efficient manner.

Contacting HELB Support

Customer Service Channels

HELB offers various customer service channels to assist applicants with their clearance process. Applicants can contact HELB through:

  • Phone: Applicants can call HELB’s customer service line at +254 711 052 000 or +254 711 054 000 for assistance with their clearance process.
  • Email: Applicants can send an email to for inquiries about their clearance process.
  • Social Media: HELB can also be reached through their social media handles on Facebook, Twitter, and Instagram. Applicants can send a direct message to HELB’s social media accounts for assistance with their clearance process.

Office Visit Scheduling

Applicants can also schedule an office visit with HELB for assistance with their clearance process. To schedule an office visit, applicants can follow the steps below:

  1. Visit HELB’s website at
  2. Click on the “Contact Us” tab on the homepage.
  3. Select “Schedule an Office Visit” from the dropdown menu.
  4. Fill in the required details, including name, email address, phone number, and preferred date and time for the visit.
  5. Submit the form and wait for a confirmation email from HELB.

Applicants should note that office visits are by appointment only, and they should arrive at the HELB offices at least 15 minutes before the scheduled appointment time.

In conclusion, contacting HELB support is straightforward, with various customer service channels available to assist applicants with their clearance process. Applicants can also schedule an office visit for personalized assistance with their clearance process.


Maintaining Compliance Post-Clearance

Once a student has obtained their Higher Education Loans Board (HELB) clearance in Kenya, it is important to maintain compliance to avoid any legal issues or penalties. Here are some tips on how to stay compliant:

1. Repayment

After completing their studies, students are required to start repaying their HELB loan within one year. It is important to make timely payments to avoid any penalties or legal actions. Students can use the HELB portal to check their loan balance and make payments.

2. Updating Contact Information

It is important to keep HELB updated with any changes in contact information such as phone number, email address, and physical address. This ensures that students receive important notifications and updates regarding their loan.

3. Seeking Assistance

If a student is facing financial difficulties and is unable to make loan payments, they should seek assistance from HELB. The board has various repayment options such as loan consolidation and renegotiation of repayment terms. Students can also seek financial advice from HELB to help them manage their loan.

4. Avoiding Default

Defaulting on a HELB loan can lead to serious consequences such as legal action and blacklisting by credit bureaus. It is important to make payments on time and seek assistance if needed to avoid defaulting on the loan.

By following these tips, students can maintain compliance post-clearance and avoid any legal issues or penalties.


Obtaining a HELB clearance certificate is crucial for graduates who received loans from HELB. It is important to ensure that all loan obligations are fulfilled to avoid penalties and legal action and to enable graduates to access employment and further studies opportunities.

Overall, managing your HELB loan repayment in Kenya requires careful planning, timely payments, and communication with HELB if you encounter any difficulties. By staying informed and taking advantage of the available repayment options, you can successfully repay your loan and avoid any negative consequences.

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